IRFollowStrategy.java
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package cn.fw.valhalla.service.bus.follow.strategy.impl;
import cn.fw.common.exception.BusinessException;
import cn.fw.valhalla.common.constant.RoleCode;
import cn.fw.valhalla.common.utils.DateUtil;
import cn.fw.valhalla.common.utils.MobileUtil;
import cn.fw.valhalla.domain.db.OriginalData;
import cn.fw.valhalla.domain.db.customer.Customer;
import cn.fw.valhalla.domain.db.follow.FollowNoticeRecord;
import cn.fw.valhalla.domain.db.follow.FollowRecord;
import cn.fw.valhalla.domain.db.follow.FollowRecordLog;
import cn.fw.valhalla.domain.db.follow.FollowTask;
import cn.fw.valhalla.domain.db.pool.CustomerCluePool;
import cn.fw.valhalla.domain.dto.CustomerDetailDto;
import cn.fw.valhalla.domain.dto.FollowAttachmentDTO;
import cn.fw.valhalla.domain.enums.*;
import cn.fw.valhalla.domain.vo.follow.*;
import cn.fw.valhalla.domain.vo.setting.SettingVO;
import cn.fw.valhalla.rpc.angel.dto.InsuranceDTO;
import cn.fw.valhalla.rpc.erp.dto.PostUserDTO;
import cn.fw.valhalla.rpc.erp.dto.UserInfoDTO;
import cn.fw.valhalla.rpc.oop.dto.ShopDTO;
import cn.fw.valhalla.service.bus.follow.strategy.AbstractFollowStrategy;
import cn.fw.valhalla.service.event.CancelApproveEvent;
import com.baomidou.mybatisplus.core.toolkit.Wrappers;
import lombok.extern.slf4j.Slf4j;
import org.springframework.stereotype.Component;
import org.springframework.transaction.annotation.Transactional;
import org.springframework.util.CollectionUtils;
import java.sql.Timestamp;
import java.time.LocalDateTime;
import java.util.*;
import java.util.stream.Collectors;
import static cn.fw.common.businessvalidator.Validator.BV;
/**
* @author : kurisu
* @className : IRFollowStrategy
* @description : 续保策略
* @date: 2020-08-17 10:48
*/
@Slf4j
@Component
@SuppressWarnings("Duplicates")
public class IRFollowStrategy extends AbstractFollowStrategy {
@Override
public FollowTypeEnum getFollowType() {
return FollowTypeEnum.IR;
}
@Override
public List<FollowTodoListVO> getList(Integer startIndex, Integer pageSize, Long userId) {
List<FollowRecord> list = list(startIndex, pageSize, userId, getFollowType());
if (CollectionUtils.isEmpty(list)) {
return new ArrayList<>();
}
List<FollowTodoListVO> voList = new ArrayList<>();
for (FollowRecord followRecord : list) {
IRTodoListVO vo = new IRTodoListVO();
vo.setId(followRecord.getId());
vo.setTaskId(followRecord.getTaskId());
vo.setCustomerId(followRecord.getCustomerId());
vo.setDeadline(followRecord.getDeadline());
CustomerDetailDto customerDetailDto = customerBizService.queryById(followRecord.getCustomerId());
vo.setName(customerDetailDto.getName());
vo.setCarImage(customerDetailDto.getCarImage());
vo.setPlateNo(customerDetailDto.getPlateNo());
Optional<InsuranceDTO> insuranceDTO = queryInsuInfo(followRecord.getCustomerId());
insuranceDTO.ifPresent(ins -> {
vo.setInsComName(ins.getInsurerName());
vo.setInsExpiration(ins.getExpiryDate());
});
voList.add(vo);
}
return voList;
}
@Override
public FollowDetailVO getDetail(Long id) {
FollowRecord followRecord = followRecordService.getById(id);
BV.notNull(followRecord, "跟进记录不存在");
IRDetailVO vo = assemble(followRecord.getCustomerId());
int count = followRecordLogService.count(Wrappers.<FollowRecordLog>lambdaQuery()
.eq(FollowRecordLog::getRecordId, followRecord.getId())
.eq(FollowRecordLog::getAttType, AttTypeEnum.SMART_PHONE)
);
vo.setHadCall(count > 0);
vo.setId(followRecord.getId());
vo.setTaskId(followRecord.getTaskId());
vo.setDeadline(followRecord.getDeadline());
return vo;
}
@Override
public List<FollowRecordVO> getRecordList(Long taskId) {
return super.getRecordList(taskId);
}
@Override
public void uploadAtt(FollowAttachmentDTO dto, Long userId) {
super.uploadAtt(dto, userId);
}
@Override
@Transactional(rollbackFor = Exception.class)
public void cancelFollowTask(Long customerId, Date time, Long groupId) {
CustomerCluePool cluePool = customerCluePoolService.queryByRefererId(customerId, groupId, getFollowType());
if (Objects.isNull(cluePool)) {
return;
}
if (ClueStatusEnum.WAITING.equals(cluePool.getClueStatus())) {
customerCluePoolService.removeById(cluePool.getId());
followNoticeRecordService.removeByClueId(cluePool.getId());
}
if (ClueStatusEnum.ONGOING.equals(cluePool.getClueStatus())) {
customerCluePoolService.removeById(cluePool.getId());
followNoticeRecordService.removeByClueId(cluePool.getId());
cancelFollowTodo(cluePool.getRefererId(), getFollowType());
}
//暂不考虑退单回滚的情况
}
@Override
@Transactional(rollbackFor = Exception.class)
public void settingChanged(List<SettingVO> setting, Long groupId) {
List<CustomerCluePool> poolList = customerCluePoolService.list(Wrappers.<CustomerCluePool>lambdaQuery()
.eq(CustomerCluePool::getClueType, getFollowType())
.eq(CustomerCluePool::getGroupId, groupId)
.eq(CustomerCluePool::getClueStatus, ClueStatusEnum.WAITING)
);
if (CollectionUtils.isEmpty(poolList)) {
return;
}
this.updateClue(poolList, setting);
SettingVO noticeSetting = setting.stream().filter(r -> SettingTypeEnum.FIRST_NOTICE_TIME.getValue().equals(r.getType())).findFirst().orElse(new SettingVO());
this.updateNoticeRecord(poolList, noticeSetting);
}
@Override
protected void updateClue(List<CustomerCluePool> list, List<SettingVO> setting) {
for (SettingVO vo : setting) {
final Integer unit = vo.getUnit();
final int value = Optional.ofNullable(vo.getDetailValue()).orElse(0);
SettingUnitEnum unitEnum = SettingUnitEnum.ofValue(unit);
if (SettingTypeEnum.FIRST_TRIGGER_TIME.getValue().equals(vo.getType())) {
if (Objects.nonNull(unitEnum) && value > 0) {
final int calendarType = getCalendarType(unitEnum);
list.forEach(clue -> {
Date originTime = clue.getAddTime();
Timestamp timestamp = DateUtil.getExpired(originTime, -1 * value, calendarType);
clue.setStartTime(timestamp);
});
}
}
}
customerCluePoolService.updateBatchById(list);
}
/**
* 更新服务号消息记录
*
* @param list
* @param vo
*/
@Override
protected void updateNoticeRecord(List<CustomerCluePool> list, SettingVO vo) {
List<Long> idList = list.stream().map(CustomerCluePool::getId).collect(Collectors.toList());
List<FollowNoticeRecord> noticeList = followNoticeRecordService.list(Wrappers.<FollowNoticeRecord>lambdaQuery()
.eq(FollowNoticeRecord::getStatus, SendStatusEnum.NOT_SENT)
.in(FollowNoticeRecord::getClueId, idList)
);
Integer unit = vo.getUnit();
int value = Optional.ofNullable(vo.getDetailValue()).orElse(0);
SettingUnitEnum unitEnum = SettingUnitEnum.ofValue(unit);
if (Objects.isNull(unitEnum) || value <= 0) {
return;
}
final int calendarType = getCalendarType(unitEnum);
for (CustomerCluePool clue : list) {
for (FollowNoticeRecord noticeRecord : noticeList) {
if (clue.getId().equals(noticeRecord.getClueId())) {
Date originTime = clue.getAddTime();
Timestamp timestamp = DateUtil.getExpired(originTime, -1 * value, calendarType);
noticeRecord.setSendTime(timestamp);
}
}
}
followNoticeRecordService.updateBatchById(noticeList);
}
@Override
@Transactional(rollbackFor = Exception.class)
public boolean origin2task(OriginalData originalData) throws Exception {
Customer customer = customerService.queryById(originalData.getCustomerId());
BV.notNull(customer, () -> "档案不存在");
CustomerCluePool cluePool = customerCluePoolService.queryByRefererId(customer.getId(), customer.getGroupId(), getFollowType());
completeClue(cluePool, originalData);
CustomerCluePool clue = this.createClueInfo(originalData, getFollowType(), customer);
BV.notNull(clue, () -> "生成跟进线索失败");
customerCluePoolService.save(clue);
this.createFirstNotice(clue, originalData.getGenerateTime());
return true;
}
@Override
@Transactional(rollbackFor = Exception.class)
public void updateTask(Long customerId) {
//续保跟进与服务顾问无关
}
@Override
@Transactional(rollbackFor = Exception.class)
public void closeTask(FollowTask task) throws BusinessException {
task.setState(TaskStateEnum.DEFEAT);
task.setCloseTime(new Date());
if (Boolean.TRUE.equals(task.getRedistribution())) {
task.setReason(TaskDefeatTypeEnum.C);
} else {
task.setReason(TaskDefeatTypeEnum.C);
final Long clueId = task.getClueId();
CustomerCluePool cluePool = customerCluePoolService.getById(clueId);
if (Objects.nonNull(cluePool)) {
if (Boolean.FALSE.equals(cluePool.getRedistribution()) &&
LocalDateTime.now().isBefore((DateUtil.date2LocalDateTime(cluePool.getDeadline())))) {
task.setReason(TaskDefeatTypeEnum.B);
PostUserDTO followUser = customerChangeBizService.changeInsFollowUser(task);
if (Objects.isNull(followUser)) {
task.setReason(null);
task.setState(TaskStateEnum.ONGOING);
task.setCloseTime(null);
task.setDeadline(cluePool.getDeadline());
followTaskService.updateById(task);
return;
}
cluePool.setRedistribution(Boolean.TRUE);
customerCluePoolService.updateById(cluePool);
FollowTask followTask = createTask(cluePool, true);
followTask.setFollowUser(followUser.getUserId());
followTask.setFollowUserName(followUser.getUserName());
followTask.setFollowShop(task.getFollowShop());
followTaskService.save(followTask);
startTask(followTask, true);
} else {
cluePool.setCloseTime(new Date());
cluePool.setClueStatus(ClueStatusEnum.FAILURE);
customerCluePoolService.updateById(cluePool);
}
}
}
followTaskService.updateById(task);
CancelApproveEvent event = new CancelApproveEvent(task.getId(), ApproveTypeEnum.FOLLOW_DEFEAT);
eventPublisher.publishEvent(event);
}
@Override
@Transactional(rollbackFor = Exception.class)
public void overdueProcessing(FollowRecord record) {
super.overdueProcessing(record);
}
@Override
public FollowDetailVO followPoolDetail(FollowTask task) {
IRDetailVO vo = assemble(task.getCustomerId());
vo.setTaskId(task.getId());
return vo;
}
/**
* 生成消息推送
*
* @param cluePool
* @param time
*/
@Override
@Transactional(rollbackFor = Exception.class)
protected void createFirstNotice(final CustomerCluePool cluePool, final Date time) {
if (!cluePool.getDeadline().after(cluePool.getStartTime()) || !cluePool.getDeadline().after(DateUtil.localDateTime2Date(LocalDateTime.now()))) {
return;
}
final FollowNoticeRecord record = new FollowNoticeRecord();
record.setClueId(cluePool.getId());
record.setCustomerId(cluePool.getRefererId());
record.setStatus(SendStatusEnum.NOT_SENT);
settingBizService.querySettingByType(getFollowType(), SettingTypeEnum.FIRST_NOTICE_TIME, cluePool.getGroupId())
.ifPresent(r -> record.setSendTime(calDate(r, time, true)));
record.setCreateTime(new Date());
record.setFollowType(getFollowType());
followNoticeRecordService.save(record);
}
@Override
protected CustomerCluePool createClueInfo(final OriginalData originalData, FollowTypeEnum followType, Customer customer) {
final CustomerCluePool pool = new CustomerCluePool();
pool.setClueType(followType);
pool.setAddTime(originalData.getGenerateTime());
pool.setClueStatus(ClueStatusEnum.WAITING);
pool.setRedistribution(Boolean.FALSE);
pool.setGroupId(originalData.getGroupId());
pool.setCreateTime(new Date());
settingBizService.querySettingByType(followType, SettingTypeEnum.FIRST_TRIGGER_TIME, originalData.getGroupId())
.ifPresent(r -> pool.setStartTime(calDate(r, originalData.getGenerateTime(), true)));
pool.setDeadline(originalData.getGenerateTime());
pool.setRefererId(customer.getId());
pool.setFrameNo(customer.getFrameNo());
pool.setPlateNo(customer.getPlateNo());
ShopDTO shop = oopService.shop(customer.getShopId());
if (Objects.nonNull(shop)) {
pool.setOriginalShopName(shop.getShortName());
}
pool.setOriginalShopId(customer.getShopId());
List<PostUserDTO> userByRole = userService.getUserByRole(customer.getShopId(), RoleCode.XBGJ);
BV.isFalse(CollectionUtils.isEmpty(userByRole), () -> "该门店没有续保跟进人员");
Collections.shuffle(userByRole);
PostUserDTO userDTO = userByRole.get(0);
pool.setOriginalUserId(userDTO.getUserId());
pool.setOriginalUserName(userDTO.getUserName());
if (shop.getId().equals(customer.getShopId())) {
Optional<PostUserDTO> dto = userByRole.stream().filter(u -> u.getUserId().equals(customer.getAdviserId())).findFirst();
dto.ifPresent(d -> {
pool.setOriginalUserId(d.getUserId());
pool.setOriginalUserName(d.getUserName());
});
}
return pool;
}
@Transactional(rollbackFor = Exception.class)
@Override
protected void completeClue(CustomerCluePool cluePool, OriginalData originalData) {
if (Objects.isNull(cluePool)) {
return;
}
if (ClueStatusEnum.COMPLETE.equals(cluePool.getClueStatus()) || ClueStatusEnum.FAILURE.equals(cluePool.getClueStatus())) {
return;
}
if (ClueStatusEnum.WAITING.equals(cluePool.getClueStatus())) {
customerCluePoolService.removeById(cluePool.getId());
return;
}
LocalDateTime deadline = DateUtil.date2LocalDateTime(cluePool.getDeadline());
if (deadline.isAfter(DateUtil.date2LocalDateTime(DateUtil.getExpiredYear(originalData.getGenerateTime(), -1)))) {
if (cluePool.getOriginalShopId().equals(originalData.getShopId())) {
cluePool.setFinishUserId(cluePool.getOriginalUserId());
cluePool.setFinishUserName(cluePool.getOriginalUserName());
cluePool.setFinishShopId(cluePool.getOriginalShopId());
cluePool.setFinishShopName(cluePool.getOriginalShopName());
} else {
UserInfoDTO user = userService.user(originalData.getUserId());
cluePool.setFinishUserId(originalData.getUserId());
if (Objects.nonNull(user)) {
cluePool.setFinishUserName(user.getUserName());
}
ShopDTO shop = oopService.shop(originalData.getShopId());
cluePool.setFinishShopId(originalData.getShopId());
if (Objects.nonNull(shop)) {
cluePool.setFinishShopName(shop.getShortName());
}
}
cluePool.setCloseTime(DateUtil.getExpiredYear(originalData.getGenerateTime(), -1));
cluePool.setClueStatus(ClueStatusEnum.COMPLETE);
customerCluePoolService.updateById(cluePool);
this.completeTask(cluePool);
}
}
/**
* 处理进行中的跟进任务
*
* @param cluePool
* @return
*/
@Override
@Transactional(rollbackFor = Exception.class)
public void completeTask(CustomerCluePool cluePool) {
FollowTask followTask = followTaskService.queryOngoingTaskByClueId(cluePool.getId());
if (Objects.isNull(followTask)) {
return;
}
followTask.setFinishUser(cluePool.getFinishUserId());
followTask.setFinishUserName(cluePool.getFinishUserName());
followTask.setFinishShop(cluePool.getFinishShopId());
followTask.setCloseTime(cluePool.getCloseTime());
boolean equals = followTask.getFollowShop().equals(cluePool.getFinishShopId());
followTask.setState(equals ? TaskStateEnum.COMPLETE : TaskStateEnum.DEFEAT);
if (!equals) {
followTask.setReason(TaskDefeatTypeEnum.F);
}
boolean succeed = followTaskService.updateById(followTask);
if (succeed) {
completeTodo(followTask.getId());
followNoticeRecordService.removeByClueId(followTask.getId());
CancelApproveEvent event = new CancelApproveEvent(followTask.getId(), ApproveTypeEnum.FOLLOW_DEFEAT);
eventPublisher.publishEvent(event);
}
}
@Override
public IRDetailVO assemble(Long customerId) {
CustomerDetailDto detailDto = customerBizService.queryById(customerId);
IRDetailVO vo = new IRDetailVO();
vo.setCustomerId(customerId);
vo.setAdviserId(detailDto.getAdviserId());
vo.setAdviserName(detailDto.getAdviserName());
vo.setVin(detailDto.getFrameNo());
vo.setName(detailDto.getName());
vo.setMobile(detailDto.getMobile());
vo.setRegion(MobileUtil.attribution(detailDto.getMobile()));
vo.setRealMobile(detailDto.getMobile());
vo.setPlateNo(detailDto.getPlateNo());
vo.setCarModel(detailDto.getBrandName() + " " + detailDto.getSeriesName());
vo.setExpires(detailDto.getExpires());
vo.setPeriods(detailDto.getPeriods());
vo.setLoanCustomer(detailDto.isLoanCustomer());
Optional<InsuranceDTO> insuranceDTO = queryInsuInfo(customerId);
insuranceDTO.ifPresent(ins -> {
vo.setTclInsComName(ins.getTciInsurerName());
vo.setTclInsExpiration(ins.getTciExpiryDate());
vo.setBusInsComName(ins.getInsurerName());
vo.setBusInsExpiration(ins.getExpiryDate());
});
return vo;
}
}