AbstractFollowStrategy.java
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package cn.fw.shirasawa.service.bus.follow.strategy;
import cn.fw.shirasawa.common.utils.DateUtil;
import cn.fw.shirasawa.common.utils.MobileUtil;
import cn.fw.shirasawa.common.utils.StringUtils;
import cn.fw.shirasawa.domain.db.OriginalData;
import cn.fw.shirasawa.domain.db.follow.FollowRecord;
import cn.fw.shirasawa.domain.db.follow.FollowRecordLog;
import cn.fw.shirasawa.domain.db.follow.FollowTask;
import cn.fw.shirasawa.domain.db.pool.CluePool;
import cn.fw.shirasawa.domain.dto.FollowAttachmentDTO;
import cn.fw.shirasawa.domain.dto.FollowTaskCompleteDTO;
import cn.fw.shirasawa.domain.dto.FollowTerminationDTO;
import cn.fw.shirasawa.domain.enums.*;
import cn.fw.shirasawa.domain.vo.follow.FollowDetailVO;
import cn.fw.shirasawa.domain.vo.follow.FollowRecordHistoryVO;
import cn.fw.shirasawa.rpc.backlog.TodoRpcService;
import cn.fw.shirasawa.rpc.backlog.dto.BackLogItemDTO;
import cn.fw.shirasawa.rpc.ehr.EhrRpcService;
import cn.fw.shirasawa.rpc.ehr.dto.StaffInfoDTO;
import cn.fw.shirasawa.rpc.erp.UserService;
import cn.fw.shirasawa.rpc.erp.dto.UserInfoDTO;
import cn.fw.shirasawa.rpc.member.MemberRpcService;
import cn.fw.shirasawa.rpc.member.dto.MemberUserDTO;
import cn.fw.shirasawa.rpc.oop.OopService;
import cn.fw.shirasawa.rpc.oop.dto.ShopDTO;
import cn.fw.shirasawa.rpc.pstn.PstnRpcService;
import cn.fw.shirasawa.service.data.*;
import cn.fw.shirasawa.service.event.CancelApproveEvent;
import cn.fw.shirasawa.service.event.RecordCompleteEvent;
import cn.hutool.core.collection.CollectionUtil;
import com.baomidou.mybatisplus.core.toolkit.Wrappers;
import lombok.Getter;
import lombok.extern.slf4j.Slf4j;
import org.springframework.beans.factory.annotation.Autowired;
import org.springframework.beans.factory.annotation.Value;
import org.springframework.context.ApplicationEventPublisher;
import org.springframework.data.redis.core.StringRedisTemplate;
import org.springframework.transaction.annotation.Transactional;
import org.springframework.util.CollectionUtils;
import java.time.LocalDate;
import java.time.LocalDateTime;
import java.util.*;
import java.util.stream.Collectors;
import static cn.fw.common.businessvalidator.Validator.BV;
/**
* @author : kurisu
* @className : AbstractFollowStrategy
* @description : 策略抽象类
* @date: 2020-08-17 10:42
*/
@Slf4j
@SuppressWarnings("Duplicates")
public abstract class AbstractFollowStrategy implements FollowStrategy {
@Autowired
protected FollowTaskService followTaskService;
@Autowired
protected FollowRecordService followRecordService;
@Autowired
protected UserService userService;
@Autowired
protected FollowRecordLogService followRecordLogService;
@Autowired
protected OopService oopService;
@Autowired
protected ApplicationEventPublisher eventPublisher;
@Autowired
protected TodoRpcService todoRpcService;
@Autowired
protected CluePoolService cluePoolService;
@Autowired
protected StringRedisTemplate redisTemplate;
@Autowired
protected EhrRpcService ehrRpcService;
@Autowired
protected PstnRpcService pstnRpcService;
@Autowired
protected SecretReportHistoryService secretReportHistoryService;
@Autowired
protected MemberRpcService memberRpcService;
@Value("${spring.cache.locker.key-prefix}:termination")
@Getter
private String planKey;
@Override
@Transactional(rollbackFor = Exception.class)
public void overdue(FollowRecord record) {
record.setOutTime(OutTimeEnum.BE_OVERDUE);
if (!Boolean.TRUE.equals(record.getAddTodo())) {
record.setYn(Boolean.FALSE);
followRecordService.updateById(record);
} else {
followRecordService.overdue(record.getId());
}
FollowTask task = followTaskService.getById(record.getTaskId());
eventPublisher.publishEvent(new RecordCompleteEvent(record, task.getClueId()));
}
@Override
@Transactional(rollbackFor = Exception.class)
public void complete(FollowRecord record, Long userId) {
FollowTask task = followTaskService.getById(record.getTaskId());
BV.isTrue(record.getUserId().equals(userId), () -> "无法完成非本人待办任务");
BV.isTrue(OutTimeEnum.ONGOING.equals(record.getOutTime()), () -> "无法完成已逾期的待办任务");
List<FollowRecordLog> list = followRecordLogService.list(Wrappers.<FollowRecordLog>lambdaQuery()
.eq(FollowRecordLog::getRecordId, record.getId())
);
BV.isNotEmpty(list, () -> "请上传跟进记录");
boolean match = list.stream().allMatch(log -> Objects.nonNull(log.getFeedbackType()));
BV.isTrue(match, () -> "请检查跟进记录是否已完成客户反馈的录入");
if (Boolean.TRUE.equals(record.getCompelTel())) {
boolean matchAttType = list.stream().anyMatch(log -> AttTypeEnum.SMART_PHONE == log.getAttType());
BV.isTrue(matchAttType, () -> "您本次没有拨打电话，无法完成跟进记录！");
}
record.setFollowTime(LocalDateTime.now());
record.setOutTime(OutTimeEnum.BE_COMPLETE);
followRecordService.updateById(record);
if (Objects.nonNull(task)) {
int times = task.getTimes() == null ? 0 : task.getTimes();
task.setTimes(times + 1);
followTaskService.updateById(task);
}
BackLogItemDTO dto = new BackLogItemDTO(record.getUserId(), record.getTodoCode(), String.valueOf(record.getId()),
DateUtil.toDate(record.getFollowTime()), record.getShopId());
todoRpcService.complete(dto);
eventPublisher.publishEvent(new RecordCompleteEvent(record, task.getClueId()));
}
/**
* 与上面代码重复 考虑到出错可能性 暂不对上面代码改造
*
* @param record 跟进待办
* @param userId 完成人
* @param ignoreCheck 是否忽略检查 true-忽略 false-不忽略
*/
@Override
public void complete(FollowRecord record, Long userId, Boolean ignoreCheck) {
FollowTask task = followTaskService.getById(record.getTaskId());
if (!ignoreCheck) {
BV.isTrue(record.getUserId().equals(userId), () -> "无法完成非本人待办任务");
BV.isTrue(OutTimeEnum.ONGOING.equals(record.getOutTime()), () -> "无法完成已逾期的待办任务");
List<FollowRecordLog> list = followRecordLogService.list(Wrappers.<FollowRecordLog>lambdaQuery()
.eq(FollowRecordLog::getRecordId, record.getId())
);
BV.isNotEmpty(list, () -> "请上传跟进记录");
boolean match = list.stream().allMatch(log -> Objects.nonNull(log.getFeedbackType()));
BV.isTrue(match, () -> "请检查跟进记录是否已完成客户反馈的录入");
} else {
record.setOutTime(OutTimeEnum.BE_SYSTEM);
}
record.setFollowTime(LocalDateTime.now());
followRecordService.updateById(record);
if (Objects.nonNull(task)) {
int times = task.getTimes() == null ? 0 : task.getTimes();
task.setTimes(times + 1);
}
followTaskService.updateById(task);
BackLogItemDTO dto = new BackLogItemDTO(record.getUserId(), record.getTodoCode(), String.valueOf(record.getId()),
DateUtil.toDate(record.getFollowTime()), record.getShopId());
todoRpcService.complete(dto);
eventPublisher.publishEvent(new RecordCompleteEvent(record, task.getClueId()));
}
@Override
@Transactional(rollbackFor = Exception.class)
public void createNewRecord(FollowTask task, LocalDateTime nextTime, LocalDateTime nextEndTime, String note) {
}
@Override
@Transactional(rollbackFor = Exception.class)
public void completeTask(FollowTaskCompleteDTO taskCompleteDTO) {
List<CluePool> cluePoolList = cluePoolService.list(Wrappers.<CluePool>lambdaQuery()
.eq(CluePool::getRefererId, taskCompleteDTO.getDetailId())
.eq(CluePool::getClueType, taskCompleteDTO.getFollowType())
.in(CluePool::getClueStatus, ClueStatusEnum.WAITING, ClueStatusEnum.ONGOING)
.eq(CluePool::getBizType, taskCompleteDTO.getBizType())
);
if (CollectionUtils.isEmpty(cluePoolList)) {
return;
}
for (CluePool cluePool : cluePoolList) {
cluePool.setFinishShopId(taskCompleteDTO.getShopId());
cluePool.setFinishUserId(taskCompleteDTO.getUserId());
UserInfoDTO user = userService.user(taskCompleteDTO.getUserId());
if (Objects.nonNull(user)) {
cluePool.setFinishUserName(user.getUserName());
}
ShopDTO shop = oopService.shop(taskCompleteDTO.getShopId());
if (Objects.nonNull(shop)) {
cluePool.setFinishShopName(shop.getShortName());
}
cluePool.setCloseTime(DateUtil.date2LocalDateTime(taskCompleteDTO.getCompleteTime()));
if (ClueStatusEnum.ONGOING.equals(cluePool.getClueStatus())) {
FollowTask task = followTaskService.queryOngoingTaskByClueId(cluePool.getId());
if (Objects.isNull(task)) {
return;
}
task.setFinishUser(cluePool.getFinishUserId());
task.setFinishUserName(cluePool.getFinishUserName());
task.setFinishShop(cluePool.getFinishShopId());
task.setCloseTime(cluePool.getCloseTime());
boolean equals = task.getFollowShop().equals(cluePool.getFinishShopId());
task.setState(equals ? TaskStateEnum.COMPLETE : TaskStateEnum.DEFEAT);
if (!equals) {
task.setReason(TaskDefeatTypeEnum.F);
}
boolean succeed = followTaskService.updateById(task);
if (succeed) {
completeTodo(task.getId());
CancelApproveEvent event = new CancelApproveEvent(task.getId(), ApproveTypeEnum.FOLLOW_DEFEAT);
eventPublisher.publishEvent(event);
}
}
cluePool.setClueStatus(ClueStatusEnum.COMPLETE);
cluePoolService.updateById(cluePool);
}
}
@Override
public void terminationTaskPlan(FollowTerminationDTO terminationDTO) {
List<CluePool> cluePoolList = cluePoolService.list(Wrappers.<CluePool>lambdaQuery()
.eq(CluePool::getRefererId, terminationDTO.getDetailId())
.eq(CluePool::getClueType, terminationDTO.getFollowType())
.in(CluePool::getClueStatus, ClueStatusEnum.WAITING, ClueStatusEnum.ONGOING)
.eq(CluePool::getBizType, terminationDTO.getBizType())
);
if (CollectionUtils.isEmpty(cluePoolList)) {
return;
}
for (CluePool cluePool : cluePoolList) {
endTask(cluePool);
}
}
@Override
@Transactional(rollbackFor = Exception.class)
public void endTask(CluePool cluePool) {
if (ClueStatusEnum.WAITING.equals(cluePool.getClueStatus())) {
cluePool.setCloseTime(LocalDateTime.now());
cluePool.setClueStatus(ClueStatusEnum.FAILURE);
cluePoolService.updateById(cluePool);
}
FollowTask task = followTaskService.queryOngoingTaskByClueId(cluePool.getId());
if (Objects.nonNull(task)) {
task.setCloseTime(LocalDateTime.now());
task.setReason(TaskDefeatTypeEnum.E);
endTask(task, false);
}
}
@Override
@Transactional(rollbackFor = Exception.class)
public void endTask(FollowTask task, boolean fromFlow) {
Long clueId = task.getClueId();
if (TaskStateEnum.ONGOING == task.getState()) {
task.setState(TaskStateEnum.DEFEAT);
task.setCloseTime(Objects.isNull(task.getCloseTime()) ? task.getDeadline() : task.getCloseTime());
if (Objects.isNull(task.getReason())) {
task.setReason(TaskDefeatTypeEnum.C);
}
followTaskService.updateById(task);
completeTodo(task.getId());
}
CluePool cluePool = cluePoolService.getById(clueId);
cluePool.setCloseTime(task.getCloseTime());
cluePool.setClueStatus(ClueStatusEnum.FAILURE);
cluePoolService.updateById(cluePool);
if (!fromFlow) {
CancelApproveEvent event = new CancelApproveEvent(task.getId(), ApproveTypeEnum.FOLLOW_DEFEAT);
eventPublisher.publishEvent(event);
}
}
@Override
public FollowDetailVO queryDetail(FollowRecord record) {
FollowTask followTask = followTaskService.getById(record.getTaskId());
BV.notNull(followTask, "跟进任务不存在");
CluePool cluePool = cluePoolService.getById(followTask.getClueId());
BV.notNull(cluePool, "跟进线索不存在");
FollowDetailVO vo = new FollowDetailVO();
assembleRecordDetail(vo, record, cluePool);
vo.setTaskDeadline(followTask.getDeadline());
return vo;
}
@Override
public List<FollowRecordHistoryVO> queryHistoryByRecord(FollowRecord record) {
FollowTask task = followTaskService.getById(record.getTaskId());
List<FollowRecordHistoryVO> list = new ArrayList<>(queryHistoryByTask(task));
return list.stream().sorted((a, b) -> b.getId().compareTo(a.getId())).collect(Collectors.toList());
}
@Override
public List<FollowRecordHistoryVO> queryHistoryByTask(FollowTask task) {
List<FollowRecord> followRecordList = new ArrayList<>();
if (Objects.nonNull(task)) {
Long clueId = task.getClueId();
List<FollowTask> taskList = followTaskService.list(Wrappers.<FollowTask>lambdaQuery()
.eq(FollowTask::getClueId, clueId)
.ne(FollowTask::getId, task.getId())
);
if (!CollectionUtils.isEmpty(taskList)) {
for (FollowTask followTask : taskList) {
List<FollowRecord> recordList = followRecordService.getRecordList(followTask.getId());
if (!CollectionUtils.isEmpty(recordList)) {
followRecordList.addAll(recordList);
}
}
}
}
List<FollowRecord> recordList = followRecordService.getRecordList(task.getId());
if (!CollectionUtils.isEmpty(recordList)) {
followRecordList.addAll(recordList);
}
if (CollectionUtils.isEmpty(followRecordList)) {
return new ArrayList<>();
}
List<Long> recordIds = followRecordList.stream().map(FollowRecord::getId).collect(Collectors.toList());
Map<Long, String> map = followRecordList.stream().collect(Collectors.toMap(FollowRecord::getId, FollowRecord::getUserName));
List<FollowRecordLog> attachments = followRecordLogService.getListByRecordIds(recordIds);
if (CollectionUtils.isEmpty(attachments)) {
return new ArrayList<>();
}
MemberUserDTO user = memberRpcService.user(task.getMemberId());
List<FollowRecordHistoryVO> list = new ArrayList<>();
for (FollowRecordLog attachment : attachments) {
FollowRecordHistoryVO vo = new FollowRecordHistoryVO();
vo.setAttachments(attachment.getAttachments());
vo.setId(attachment.getId());
vo.setCustomerName(Optional.ofNullable(user).map(MemberUserDTO::getRealName).orElse(null));
vo.setRecordId(attachment.getRecordId());
vo.setTaskId(attachment.getTaskId());
vo.setAttType(attachment.getAttType());
vo.setFeedbackType(attachment.getFeedbackType());
vo.setFollowType(task.getType());
vo.setUploadTime(attachment.getUploadTime());
vo.setDescribes(attachment.getDescribes());
vo.setUserName(map.get(attachment.getRecordId()));
list.add(vo);
}
return list;
}
@Override
@Transactional(rollbackFor = Exception.class)
public void uploadAtt(FollowAttachmentDTO dto, FollowRecord record, Long userId) {
BV.isTrue(record.getUserId().equals(userId), () -> "无法跟进非本人待办任务");
BV.isTrue(OutTimeEnum.ONGOING.equals(record.getOutTime()), () -> "无法跟进已逾期的待办任务");
FollowRecordLog recordLog = new FollowRecordLog();
recordLog.setId(dto.getId());
recordLog.setTaskId(record.getTaskId());
recordLog.setAttachments(dto.getAttachments());
recordLog.setFeedbackType(dto.getFeedbackTypeEnum());
recordLog.setAttType(dto.getAttTypeEnum());
recordLog.setDescribes(dto.getDescribes());
recordLog.setRecordId(dto.getRecordId());
if (Objects.isNull(dto.getId())) {
recordLog.setUploadTime(LocalDateTime.now());
}
followRecordLogService.saveOrUpdate(recordLog);
feedbackTask(record.getTaskId(), dto.getFeedbackTypeEnum());
}
@Override
public List<FollowRecordHistoryVO> getRecordListByClue(CluePool cluePool) {
Long clueId = cluePool.getId();
List<FollowRecord> followRecordList = new ArrayList<>();
List<FollowTask> taskList = followTaskService.list(Wrappers.<FollowTask>lambdaQuery()
.eq(FollowTask::getClueId, clueId)
);
if (!CollectionUtils.isEmpty(taskList)) {
for (FollowTask followTask : taskList) {
List<FollowRecord> recordList = followRecordService.getRecordList(followTask.getId());
if (!CollectionUtils.isEmpty(recordList)) {
followRecordList.addAll(recordList);
}
}
}
if (CollectionUtils.isEmpty(followRecordList)) {
return new ArrayList<>();
}
List<Long> recordIds = followRecordList.stream().map(FollowRecord::getId).collect(Collectors.toList());
Map<Long, FollowRecord> map = followRecordList.stream().collect(Collectors.toMap(FollowRecord::getId, record -> record));
List<FollowRecordLog> attachments = followRecordLogService.getListByRecordIds(recordIds);
if (CollectionUtils.isEmpty(attachments)) {
return new ArrayList<>();
}
List<FollowRecordHistoryVO> list = new ArrayList<>();
for (FollowRecordLog attachment : attachments) {
FollowRecordHistoryVO vo = new FollowRecordHistoryVO();
vo.setAttachments(attachment.getAttachments());
vo.setId(attachment.getId());
vo.setRecordId(attachment.getRecordId());
vo.setTaskId(map.get(attachment.getRecordId()).getTaskId());
vo.setAttType(attachment.getAttType());
vo.setFeedbackType(attachment.getFeedbackType());
vo.setFollowType(cluePool.getClueType());
vo.setUploadTime(attachment.getUploadTime());
vo.setDescribes(attachment.getDescribes());
vo.setUserName(map.get(attachment.getRecordId()).getUserName());
list.add(vo);
}
return list;
}
@Override
public FollowDetailVO followPoolDetail(FollowTask task) {
CluePool cluePool = cluePoolService.getById(task.getClueId());
BV.notNull(cluePool, "跟进线索不存在");
FollowDetailVO vo = new FollowDetailVO();
vo.setCustomerId(task.getCustomerId());
vo.setType(task.getType().getValue());
vo.setBizType(cluePool.getBizType().getValue());
vo.setTaskId(task.getId());
vo.setDeadline(task.getDeadline());
queryTimes(cluePool.getId(), vo);
return vo;
}
/**
* 原始数据转线索
*
* @param originalData
* @return
*/
protected CluePool transformClue(OriginalData originalData) {
CluePool cluePool = new CluePool();
cluePool.setRefererId(originalData.getDetailId());
cluePool.setCustomerId(originalData.getCustomerId());
cluePool.setCustomerName(originalData.getCustomerName());
cluePool.setNote(originalData.getNote());
cluePool.setContacts(originalData.getContacts());
cluePool.setFrameNo(originalData.getFrameNo());
cluePool.setPlateNo(originalData.getPlateNo());
cluePool.setClueType(originalData.getType());
cluePool.setBizType(originalData.getBizType());
cluePool.setAddTime(originalData.getGenerateTime());
cluePool.setClueStatus(ClueStatusEnum.WAITING);
cluePool.setRedistribution(originalData.getSecondary());
cluePool.setOriginalUserId(originalData.getUserId());
cluePool.setOriginalUserName(originalData.getUserName());
if (StringUtils.isEmpty(originalData.getUserName())) {
StaffInfoDTO info = ehrRpcService.queryStaffInfo(originalData.getUserId());
cluePool.setOriginalUserName(Optional.ofNullable(info).map(StaffInfoDTO::getName).orElse(null));
}
cluePool.setOriginalShopId(originalData.getShopId());
cluePool.setOriginalShopName(originalData.getShopName());
if (StringUtils.isEmpty(originalData.getShopName())) {
ShopDTO shop = oopService.shop(originalData.getShopId());
cluePool.setOriginalShopName(Optional.ofNullable(shop).map(ShopDTO::getShortName).orElse(null));
}
cluePool.setGroupId(originalData.getGroupId());
cluePool.setMemberId(originalData.getMemberId());
cluePool.setFirstDeadline(originalData.getFirstDeadline());
cluePool.setBizId(originalData.getBizId());
cluePool.setCoverFlag(originalData.getCoverFlag());
return cluePool;
}
/**
* 创建跟进任务
*
* @param cluePool
* @return
*/
protected FollowTask createTask(CluePool cluePool) {
FollowTask task = new FollowTask();
String customerName = cluePool.getCustomerName();
MemberUserDTO user = memberRpcService.user(cluePool.getMemberId());
if (Objects.nonNull(user)) {
customerName = StringUtils.isValid(user.getRealName()) ? user.getRealName() : user.getNickName();
if (StringUtils.isEmpty(cluePool.getContacts())) {
cluePool.setContacts(user.getPhone());
}
}
task.setClueId(cluePool.getId());
task.setCustomerId(cluePool.getCustomerId());
task.setMemberId(cluePool.getMemberId());
task.setCustomerName(customerName);
task.setPlateNo(cluePool.getPlateNo());
task.setType(cluePool.getClueType());
task.setBizType(cluePool.getBizType());
task.setBeginTime(cluePool.getStartTime());
task.setRedistribution(cluePool.getRedistribution());
task.setDeadline(cluePool.getDeadline());
task.setState(TaskStateEnum.ONGOING);
task.setFollowUser(cluePool.getOriginalUserId());
task.setFollowUserName(cluePool.getOriginalUserName());
task.setFollowShop(cluePool.getOriginalShopId());
task.setGroupId(cluePool.getGroupId());
task.setBizId(cluePool.getBizId());
return task;
}
/**
* 创建跟进待办基本信息
*
* @param task
* @return
*/
protected FollowRecord createRecord(FollowTask task) {
return createRecord(task, task.getBeginTime(), task.getDeadline());
}
protected FollowRecord createRecord(FollowTask task, LocalDateTime beginTime, LocalDateTime deadline) {
FollowRecord record = new FollowRecord();
record.setTaskId(task.getId());
record.setBizType(task.getBizType());
record.setType(task.getType());
record.setCustomerId(task.getCustomerId());
record.setCustomerName(task.getCustomerName());
record.setMemberId(task.getMemberId());
record.setUserId(task.getFollowUser());
record.setUserName(task.getFollowUserName());
record.setPlanTime(beginTime);
record.setDeadline(deadline);
record.setOutTime(OutTimeEnum.ONGOING);
record.setShopId(task.getFollowShop());
record.setGroupId(task.getGroupId());
record.setSecondary(Boolean.TRUE.equals(task.getRedistribution()));
record.setAddTodo(Boolean.FALSE);
record.setTodoCode(getTodoCode());
record.setBizId(task.getBizId());
record.setPlateNo(task.getPlateNo());
boolean compelTel = false;
//2022-05-20 需求 集客潜客 跟进记录每隔两次根据记录必须打电话
if (FollowTypeEnum.CF == task.getType() || FollowTypeEnum.PF == task.getType()) {
if (followRecordService.checkCompelCall(task.getId(), task.getFollowUser(), 2)) {
compelTel = Boolean.TRUE;
}
record.setCompelTel(compelTel);
} else {
// 其他跟进首次必须打电话
long count = followRecordLogService.count(Wrappers.<FollowRecordLog>lambdaQuery()
.eq(FollowRecordLog::getTaskId, record.getTaskId())
.eq(FollowRecordLog::getAttType, AttTypeEnum.SMART_PHONE)
);
record.setCompelTel(count <= 0);
}
//同一天多个市场活动跟进客户后，视为多个活动已跟进
//同一天同一潜客：跟进任一次视为后续跟进为已跟进
if (FollowTypeEnum.PF.equals(task.getType()) || FollowTypeEnum.AF.equals(task.getType())) {
List<FollowRecord> existList = followRecordService.list(Wrappers.<FollowRecord>lambdaQuery()
.eq(FollowRecord::getCustomerId, record.getCustomerId())
.eq(FollowRecord::getType, record.getType())
.eq(FollowRecord::getUserId, record.getUserId())
.eq(FollowRecord::getOutTime, OutTimeEnum.BE_COMPLETE)
.eq(FollowRecord::getYn, Boolean.TRUE)
.ge(FollowRecord::getFollowTime, LocalDate.now().atStartOfDay())
.le(FollowRecord::getFollowTime, LocalDateTime.now())
);
if (!CollectionUtils.isEmpty(existList)) {
record.setOutTime(OutTimeEnum.BE_SYSTEM);
record.setFollowTime(LocalDateTime.now());
}
}
return record;
}
/**
* 处理对应跟进任务的待办
*
* @param taskId
*/
@Transactional(rollbackFor = Exception.class)
public void completeTodo(Long taskId) {
final LocalDateTime now = LocalDateTime.now();
followRecordService.removeByTaskId(taskId);
List<FollowRecord> list = Optional.ofNullable(followRecordService.list(Wrappers.<FollowRecord>lambdaQuery()
.eq(FollowRecord::getTaskId, taskId)
.eq(FollowRecord::getOutTime, OutTimeEnum.ONGOING)
.eq(FollowRecord::getAddTodo, Boolean.TRUE)
.isNull(FollowRecord::getFollowTime)
.ge(FollowRecord::getDeadline, now)
)).orElse(new ArrayList<>());
if (CollectionUtils.isEmpty(list)) {
return;
}
for (FollowRecord record : list) {
BackLogItemDTO dto = new BackLogItemDTO(record.getUserId(), record.getTodoCode(), String.valueOf(record.getId()), DateUtil.toDate(record.getPlanTime()), record.getShopId());
record.setFollowTime(now);
record.setOutTime(OutTimeEnum.BE_COMPLETE);
boolean hasFollow = followRecordLogService.count(Wrappers.<FollowRecordLog>lambdaQuery()
.eq(FollowRecordLog::getRecordId, record.getId())
) > 0;
if (hasFollow) {
todoRpcService.complete(dto);
} else {
record.setOutTime(OutTimeEnum.BE_SYSTEM);
todoRpcService.cancel(dto);
}
}
followRecordService.updateBatchById(list);
for (FollowRecord record : list) {
eventPublisher.publishEvent(new RecordCompleteEvent(record, null));
}
}
protected void updateContacts(FollowRecord record) {
Long memberId = record.getMemberId();
MemberUserDTO user = memberRpcService.user(memberId);
if (Objects.nonNull(user)) {
record.setContacts(user.getPhone());
}
}
protected <T extends FollowDetailVO> void assembleRecordDetail(T vo, FollowRecord record, CluePool cluePool) {
vo.setId(record.getId());
vo.setCustomerId(record.getCustomerId());
vo.setCustomerName(record.getCustomerName());
vo.setType(record.getType().getValue());
vo.setBizType(record.getBizType().getValue());
queryTimes(cluePool.getId(), vo);
vo.setTaskId(record.getTaskId());
vo.setDeadline(record.getDeadline());
vo.setUserId(record.getUserId());
vo.setDetailId(cluePool.getRefererId());
vo.setMobile(record.getContacts());
vo.setVin(cluePool.getFrameNo());
vo.setRealMobile(record.getContacts());
vo.setRegion(MobileUtil.attribution(record.getContacts()));
//默认已经打过电话
Boolean hadCall = Boolean.TRUE;
if (Boolean.TRUE.equals(record.getCompelTel())) {
long count = followRecordLogService.count(Wrappers.<FollowRecordLog>lambdaQuery()
.eq(FollowRecordLog::getTaskId, record.getTaskId())
.eq(FollowRecordLog::getAttType, AttTypeEnum.SMART_PHONE)
);
if (count <= 0) {
hadCall = Boolean.FALSE;
}
}
//是否已经打过电话
vo.setHadCall(hadCall);
}
protected <T extends FollowDetailVO> void queryTimes(Long clueId, T vo) {
List<FollowTask> list = followTaskService.list(Wrappers.<FollowTask>lambdaQuery()
.eq(FollowTask::getClueId, clueId)
);
if (CollectionUtils.isEmpty(list)) {
vo.setTimes(0);
return;
}
int sum = list.stream().filter(r -> Objects.nonNull(r.getTimes())).mapToInt(FollowTask::getTimes).sum();
vo.setTimes(sum);
}
/**
* 更新反馈
*
* @param taskId
* @param feedbackTypeEnum
*/
protected void feedbackTask(Long taskId, FeedbackTypeEnum feedbackTypeEnum) {
FollowTask task = followTaskService.getById(taskId);
if (Objects.isNull(task) || Objects.isNull(feedbackTypeEnum)) {
return;
}
String feedback = task.getFeedback();
Set<String> feedbackSet = StringUtils.isEmpty(feedback) ? new HashSet<>() : new HashSet<>(Arrays.asList(feedback.split(",")));
feedbackSet.add(String.valueOf(feedbackTypeEnum.getValue()));
task.setFeedback(String.join(",", feedbackSet));
task.setLastFeedback(feedbackTypeEnum);
followTaskService.updateById(task);
}
/**
* 处理重复的线索
*
* @param cluePool 当前线索
* @param strategy
* @return 是否包含重复的活动
*/
protected boolean dealRepeatClue(CluePool cluePool, FollowStrategy strategy) {
//判断是否可以去重
if (null == cluePool.getCoverFlag() || Boolean.FALSE.equals(cluePool.getCoverFlag())) {
return false;
}
boolean isContainAF = false;
//查询到重复的正在进行中线索
//2022-5-30 活动邀约优先级高 不可处理
List<CluePool> cluePoolList = cluePoolService.list(Wrappers.<CluePool>lambdaQuery()
.eq(CluePool::getBizType, cluePool.getBizType())
.eq(CluePool::getOriginalUserId, cluePool.getOriginalUserId())
.eq(CluePool::getCustomerId, cluePool.getCustomerId())
.in(CluePool::getClueStatus, ClueStatusEnum.ONGOING)
.ne(CluePool::getId, cluePool.getId())
);
//查询重复的正在进行中任务
if (!CollectionUtils.isEmpty(cluePoolList)) {
//获取有时间交集的线索id
List<Long> clueIds = new ArrayList<>();
for (CluePool pool : cluePoolList) {
//判断时间交集
if (DateUtil.isInterSection(cluePool.getStartTime(), cluePool.getDeadline(), pool.getStartTime(), pool.getDeadline())) {
//判断重复的线索 是否是活动
if (FollowTypeEnum.AF == pool.getClueType() && FollowTypeEnum.AF != cluePool.getClueType()) {
isContainAF = true;
} else {
clueIds.add(pool.getId());
}
}
}
if (CollectionUtil.isNotEmpty(clueIds)) {
List<FollowTask> taskList = followTaskService.list(Wrappers.<FollowTask>lambdaQuery()
.in(FollowTask::getClueId, clueIds)
.in(FollowTask::getState, TaskStateEnum.ONGOING)
);
if (null != taskList && !taskList.isEmpty()) {
//获取正在进行中的跟进记录
List<Long> taskIds = taskList.stream().map(FollowTask::getId).collect(Collectors.toList());
List<FollowRecord> followRecordList = followRecordService.list(Wrappers.<FollowRecord>lambdaQuery()
.in(FollowRecord::getTaskId, taskIds)
.eq(FollowRecord::getYn, Boolean.TRUE)
.eq(FollowRecord::getOutTime, OutTimeEnum.ONGOING)
);
//调用已有的方法 分别处理
if (null != followRecordList && !followRecordList.isEmpty()) {
//需求：已经推送的完成 未推送的就逻辑删除
List<FollowRecord> updateList = new ArrayList<>();
for (FollowRecord record : followRecordList) {
if (Boolean.TRUE.equals(record.getAddTodo())) {
//已经推送到代办
strategy.complete(record, cluePool.getOriginalUserId(), true);
} else {
//未推送到代办
FollowRecord updateObj = new FollowRecord();
updateObj.setId(record.getId());
updateObj.setYn(false);
updateList.add(updateObj);
}
}
if (!updateList.isEmpty()) {
//逻辑删除
followRecordService.updateBatchById(updateList);
}
}
}
}
}
return isContainAF;
}
/**
* 处理重复的跟进记录
*
* @param task
*/
protected void dealRepeatRecord(FollowTask task) {
List<FollowRecord> followRecordList = followRecordService.list(Wrappers.<FollowRecord>lambdaQuery()
.eq(FollowRecord::getTaskId, task.getId())
.eq(FollowRecord::getType, task.getType())
.eq(FollowRecord::getUserId, task.getFollowUser())
.eq(FollowRecord::getCustomerId, task.getCustomerId())
.eq(FollowRecord::getOutTime, OutTimeEnum.ONGOING)
.eq(FollowRecord::getAddTodo, Boolean.FALSE)
.eq(FollowRecord::getYn, Boolean.TRUE)
);
if (!CollectionUtils.isEmpty(followRecordList)) {
followRecordList.forEach(r -> r.setYn(Boolean.FALSE));
//将重复的跟进记录逻辑删除
followRecordService.updateBatchById(followRecordList);
}
}
}