IRFollowStrategy.java
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package cn.fw.valhalla.service.bus.follow.strategy.impl;
import cn.fw.valhalla.common.constant.RoleCode;
import cn.fw.valhalla.common.utils.StringUtils;
import cn.fw.valhalla.domain.db.OriginalData;
import cn.fw.valhalla.domain.db.customer.Customer;
import cn.fw.valhalla.domain.db.customer.CustomerReachLog;
import cn.fw.valhalla.domain.db.follow.ClueTask;
import cn.fw.valhalla.domain.db.follow.FollowClue;
import cn.fw.valhalla.domain.dto.CustomerDetailDto;
import cn.fw.valhalla.domain.enums.*;
import cn.fw.valhalla.domain.vo.customer.CustomerDetailVO;
import cn.fw.valhalla.domain.vo.setting.SettingVO;
import cn.fw.valhalla.rpc.erp.dto.PostUserDTO;
import cn.fw.valhalla.rpc.oop.dto.ShopDTO;
import cn.fw.valhalla.rpc.shirasawa.dto.FollowInitDTO;
import cn.fw.valhalla.service.bus.follow.strategy.AbstractFollowStrategy;
import cn.fw.valhalla.service.data.CustomerReachLogService;
import cn.fw.valhalla.service.event.ClueFromPublicEvent;
import cn.hutool.core.collection.ListUtil;
import com.baomidou.mybatisplus.core.toolkit.Wrappers;
import lombok.extern.slf4j.Slf4j;
import org.springframework.beans.factory.annotation.Autowired;
import org.springframework.context.ApplicationEventPublisher;
import org.springframework.stereotype.Component;
import org.springframework.transaction.annotation.Transactional;
import java.time.LocalDate;
import java.time.LocalDateTime;
import java.util.*;
import java.util.concurrent.CompletableFuture;
import static cn.fw.common.businessvalidator.Validator.BV;
import static cn.fw.valhalla.service.bus.setting.strategy.SettingStrategy.COMMON_BRAND_ID;
/**
* @author : kurisu
* @className : IRFollowStrategy
* @description : 续保策略
* @date: 2020-08-17 10:48
*/
@Slf4j
@Component
@SuppressWarnings("Duplicates")
public class IRFollowStrategy extends AbstractFollowStrategy {
private final CustomerReachLogService customerReachLogService;
private final ApplicationEventPublisher eventPublisher;
@Autowired
public IRFollowStrategy(final CustomerReachLogService customerReachLogService,
final ApplicationEventPublisher eventPublisher) {
this.customerReachLogService = customerReachLogService;
this.eventPublisher = eventPublisher;
}
@Override
public FollowTypeEnum getFollowType() {
return FollowTypeEnum.IR;
}
@Override
@Transactional(rollbackFor = Exception.class)
public boolean origin2task(OriginalData originalData) {
Customer customer = null;
if (StringUtils.isValid(originalData.getFrameNo())) {
customer = customerService.queryByFrameNo(originalData.getFrameNo(), originalData.getGroupId());
}
if (Objects.isNull(customer)) {
customer = customerService.queryById(originalData.getCustomerId());
}
BV.notNull(customer, () -> "档案不存在");
FollowClue completeClue = followClueService.getOne(Wrappers.<FollowClue>lambdaQuery()
.eq(FollowClue::getVin, customer.getFrameNo())
.eq(FollowClue::getClueType, getFollowType())
.eq(FollowClue::getClueState, ClueStatusEnum.ONGOING)
, Boolean.FALSE);
finishClue(originalData, completeClue);
FollowClue wattingClue = followClueService.getOne(Wrappers.<FollowClue>lambdaQuery()
.eq(FollowClue::getVin, customer.getFrameNo())
.eq(FollowClue::getClueType, getFollowType())
.eq(FollowClue::getClueState, ClueStatusEnum.WAITING)
, Boolean.FALSE);
if (Objects.nonNull(wattingClue)) {
followClueService.removeById(wattingClue.getId());
}
FollowClue clue = createClueInfo(originalData, getFollowType(), customer);
followClueService.save(clue);
createFirstNotice(clue, customer.getId(), customer.getBrandId());
return true;
}
@Transactional(rollbackFor = Exception.class)
@Override
public void startClue(FollowClue followClue) {
if (!ClueStatusEnum.WAITING.equals(followClue.getClueState())) {
return;
}
Customer customer = customerService.queryByFrameNo(followClue.getVin(), followClue.getGroupId());
if (Objects.isNull(customer)) {
followClueService.removeById(followClue.getId());
return;
}
Optional<SettingVO> settingVO = settingBizService.querySettingByType(getFollowType(), SettingTypeEnum.MODE, followClue.getGroupId(), COMMON_BRAND_ID);
// 模式 1、续保角色 2、续保角色+服务接待/新车销售
final int mode = settingVO.map(SettingVO::getDetailValue).orElse(1);
followClue.setPlateNo(customer.getPlateNo());
final ClueTask clueTask = createNewTask(followClue);
List<PostUserDTO> userByRole;
if (mode == 1) {
userByRole = userService.getShopRolesUser(clueTask.getFollowShop(), RoleCode.XBGJ);
} else {
userByRole = userService.getShopRolesUser(clueTask.getFollowShop(), RoleCode.XBGJ, RoleCode.FWGW);
}
BV.isNotEmpty(userByRole, () -> String.format("该门店[mode: %s]没有【跟进】人员", mode));
fillTaskUser(clueTask, userByRole);
if (mode == 2 && Objects.isNull(customer.getAdviserId())) {
final ClueFromPublicEvent poolEvent = new ClueFromPublicEvent();
poolEvent.setVin(customer.getFrameNo());
poolEvent.setShopId(clueTask.getFollowShop());
poolEvent.setUserId(clueTask.getFollowUser());
poolEvent.setType(PubStandType.IR);
poolEvent.setGroupId(clueTask.getGroupId());
CompletableFuture.runAsync(() -> eventPublisher.publishEvent(poolEvent));
}
clueTaskService.save(clueTask);
followClue.setClueState(ClueStatusEnum.ONGOING);
final FollowInitDTO followInitDTO = creteFollowInitDTO(followClue, clueTask);
shirasawaRpcService.createFollowData(followInitDTO);
followClueService.updateById(followClue);
}
@Override
@Transactional(rollbackFor = Exception.class)
public void closeTask(ClueTask task) {
final Long clueId = task.getClueId();
FollowClue clue = followClueService.getById(clueId);
BV.notNull(clue, () -> "跟进线索不存在: " + clueId);
task.setState(TaskStateEnum.DEFEAT);
task.setCloseTime(task.getDeadline().minusSeconds(1L));
task.setReason(TaskDefeatTypeEnum.C);
boolean rpcSucess = rpcStopTask(task);
if (!rpcSucess) {
log.info("跟进系统终止任务失败");
}
task.setRpcSuccess(rpcSucess);
if (Objects.nonNull(clue)) {
clue.setClueState(ClueStatusEnum.FAILURE);
clue.setCloseTime(task.getCloseTime());
followClueService.updateById(clue);
redisTemplate.opsForSet().add(generateStopKey(), String.valueOf(task.getId()));
afterStopClue(clue);
}
clueTaskService.updateById(task);
}
/**
* [角色变动]结束任务
*
* @param task
*/
@Transactional(rollbackFor = Exception.class)
public void onRoleChangeCloseTask(ClueTask task) {
Long clueId = task.getClueId();
FollowClue clue = followClueService.getById(clueId);
BV.notNull(clue, () -> "跟进线索不存在: " + clueId);
Customer customer = customerService.queryByFrameNo(clue.getVin(), clue.getGroupId());
Long adviserId = Optional.ofNullable(customer).map(Customer::getAdviserId).orElse(null);
Optional<SettingVO> settingVO = settingBizService.querySettingByType(getFollowType(), SettingTypeEnum.MODE, clue.getGroupId(), COMMON_BRAND_ID);
// 模式 1、续保角色 2、续保角色+服务接待/新车销售
final int mode = settingVO.map(SettingVO::getDetailValue).orElse(1);
task.setState(TaskStateEnum.DEFEAT);
task.setCloseTime(LocalDateTime.now());
task.setReason(TaskDefeatTypeEnum.D);
if (mode == 1) {
task.setRpcSuccess(true);
clueTaskService.updateById(task);
List<PostUserDTO> userByRole = userService.getShopRolesUser(task.getFollowShop(), RoleCode.XBGJ);
BV.isNotEmpty(userByRole, () -> String.format("该门店[mode: %s]没有【跟进】人员", mode));
int randomIndex = new Random().nextInt(userByRole.size());
PostUserDTO userDTO = userByRole.get(randomIndex);
createSecondaryTask(clue, userDTO.getUserId());
} else {
if (Objects.isNull(adviserId)) {
List<PostUserDTO> userByRole = userService.getShopRolesUser(task.getFollowShop(), RoleCode.XBGJ, RoleCode.FWGW);
BV.isNotEmpty(userByRole, () -> String.format("该门店[mode: %s]没有【跟进】人员", mode));
int randomIndex = new Random().nextInt(userByRole.size());
PostUserDTO userDTO = userByRole.get(randomIndex);
adviserId = userDTO.getUserId();
} else {
if (task.getFollowUser().equals(adviserId)) {
return;
}
}
boolean rpcSucess = rpcStopTask(task);
if (!rpcSucess) {
log.info("跟进系统终止任务失败");
}
task.setRpcSuccess(rpcSucess);
clueTaskService.updateById(task);
this.createSecondaryTask(clue, adviserId);
}
}
@Override
@Transactional(rollbackFor = Exception.class)
public void forceStopTask(ClueTask task) {
Long clueId = task.getClueId();
FollowClue clue = followClueService.getById(clueId);
task.setState(TaskStateEnum.DEFEAT);
task.setCloseTime(LocalDateTime.now());
task.setReason(TaskDefeatTypeEnum.A);
boolean rpcSucess = rpcStopTask(task);
task.setRpcSuccess(rpcSucess);
clueTaskService.updateById(task);
if (Objects.nonNull(clue)) {
clue.setClueState(ClueStatusEnum.FAILURE);
clue.setCloseTime(LocalDateTime.now());
followClueService.updateById(clue);
afterStopClue(clue);
redisTemplate.opsForSet().add(generateStopKey(), String.valueOf(task.getId()));
}
Optional<SettingVO> settingVO = settingBizService.querySettingByType(getFollowType(), SettingTypeEnum.MODE, clue.getGroupId(), COMMON_BRAND_ID);
// 模式 1、续保角色 2、续保角色+服务接待/新车销售
final int mode = settingVO.map(SettingVO::getDetailValue).orElse(1);
if (mode != 1) {
CustomerDetailVO detailByVin = customerBizService.getDetailByVin(clue.getVin(), clue.getGroupId());
Long aLong = Optional.ofNullable(detailByVin).map(CustomerDetailVO::getAdviserId).orElse(null);
if (task.getFollowUser().equals(aLong)) {
customerBizService.abandon(detailByVin.getId(), "主动放弃");
}
}
}
@Override
protected ClueTask createNewTask(FollowClue followClue) {
final FollowTypeEnum followTypeEnum = followClue.getClueType();
final ClueTask clueTask = new ClueTask();
clueTask.setClueId(followClue.getId());
clueTask.setType(followTypeEnum);
clueTask.setBeginTime(followClue.getStartTime());
clueTask.setRedistribution(Boolean.FALSE);
clueTask.setDeadline(followClue.getEndTime());
clueTask.setState(TaskStateEnum.ONGOING);
clueTask.setGroupId(followClue.getGroupId());
Long userId = null;
Long shopId = null;
Customer customer = customerService.queryByFrameNo(followClue.getVin(), followClue.getGroupId());
if (Objects.nonNull(customer)) {
userId = customer.getAdviserId();
shopId = customer.getShopId();
ShopDTO shop = oopService.shop(shopId);
if (Objects.isNull(shop)) {
userId = null;
shopId = null;
}
}
if (Objects.isNull(shopId)) {
CustomerReachLog lastReach = customerReachLogService.getOne(Wrappers.<CustomerReachLog>lambdaQuery()
.eq(CustomerReachLog::getFrameNo, followClue.getVin())
.eq(CustomerReachLog::getGroupId, followClue.getGroupId())
.orderByDesc(CustomerReachLog::getArrivalTime)
, Boolean.FALSE);
if (Objects.nonNull(lastReach)) {
shopId = lastReach.getShopId();
}
if (Objects.isNull(shopId)) {
shopId = followClue.getSuggestShopId();
}
}
if (shopId == 146L) {
ArrayList<Long> arrayList = ListUtil.toList(67L, 65L, 66L);
int randomIndex = new Random().nextInt(arrayList.size());
shopId = arrayList.get(randomIndex);
}
clueTask.setFollowShop(shopId);
clueTask.setFollowUser(userId);
clueTask.setVersion(2);
return clueTask;
}
private void afterStopClue(FollowClue clue) {
String vin = clue.getVin();
Long groupId = clue.getGroupId();
LocalDate originTime = clue.getOriginTime().plusYears(1L).toLocalDate();
CustomerDetailDto customer = customerBizService.queryByFrameNo(vin, groupId);
if (Objects.isNull(customer)) {
return;
}
final FollowClue newClue = new FollowClue();
newClue.setVin(vin);
newClue.setPlateNo(customer.getPlateNo());
newClue.setOriginTime(clue.getOriginTime().plusYears(1L));
newClue.setClueState(ClueStatusEnum.WAITING);
newClue.setClueType(clue.getClueType());
newClue.setGroupId(groupId);
newClue.setSuggestShopId(Objects.isNull(customer.getShopId()) ? clue.getSuggestShopId() : customer.getShopId());
newClue.setSuggestMobile(StringUtils.isEmpty(customer.getMobile()) ? clue.getSuggestMobile() : customer.getMobile());
settingBizService.querySettingByType(clue.getClueType(), SettingTypeEnum.FIRST_TRIGGER_TIME, groupId, customer.getBrandId())
.ifPresent(r -> {
int detailValue = Optional.ofNullable(r.getDetailValue()).orElse(0);
SettingUnitEnum unitEnum = Objects.requireNonNull(SettingUnitEnum.ofValue(r.getUnit()), "时间单位缺失");
LocalDateTime localDateTime = calTime(originTime.atStartOfDay(), unitEnum, detailValue * -1);
newClue.setStartTime(localDateTime);
});
settingBizService.querySettingByType(clue.getClueType(), SettingTypeEnum.FAIL_TIME, groupId, customer.getBrandId())
.ifPresent(r -> {
int detailValue = Optional.ofNullable(r.getDetailValue()).orElse(0);
SettingUnitEnum unitEnum = Objects.requireNonNull(SettingUnitEnum.ofValue(r.getUnit()), "时间单位缺失");
LocalDateTime localDateTime = calTime(originTime.atStartOfDay(), unitEnum, detailValue);
newClue.setEndTime(localDateTime);
});
followClueService.save(newClue);
createFirstNotice(newClue, customer.getId(), customer.getBrandId());
}
}