AbstractFollowStrategy.java
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package cn.fw.valhalla.service.bus.follow.strategy;
import cn.fw.common.cache.locker.DistributedLocker;
import cn.fw.common.exception.BusinessException;
import cn.fw.common.web.auth.LoginAuthBean;
import cn.fw.valhalla.common.utils.DateUtil;
import cn.fw.valhalla.common.utils.StringUtils;
import cn.fw.valhalla.domain.db.OriginalData;
import cn.fw.valhalla.domain.db.customer.Customer;
import cn.fw.valhalla.domain.db.follow.FollowNoticeRecord;
import cn.fw.valhalla.domain.db.follow.FollowRecord;
import cn.fw.valhalla.domain.db.follow.FollowRecordLog;
import cn.fw.valhalla.domain.db.follow.FollowTask;
import cn.fw.valhalla.domain.db.pool.CustomerCluePool;
import cn.fw.valhalla.domain.db.pool.StammkundePool;
import cn.fw.valhalla.domain.dto.FollowAttachmentDTO;
import cn.fw.valhalla.domain.enums.*;
import cn.fw.valhalla.domain.vo.follow.FollowDetailVO;
import cn.fw.valhalla.domain.vo.follow.FollowRecordVO;
import cn.fw.valhalla.domain.vo.setting.SettingVO;
import cn.fw.valhalla.rpc.angel.InsurerRpcService;
import cn.fw.valhalla.rpc.angel.dto.InsuranceDTO;
import cn.fw.valhalla.rpc.erp.TodoRpcService;
import cn.fw.valhalla.rpc.erp.UserService;
import cn.fw.valhalla.rpc.erp.dto.BackLogItemDTO;
import cn.fw.valhalla.rpc.erp.dto.UserInfoDTO;
import cn.fw.valhalla.rpc.oop.OopService;
import cn.fw.valhalla.rpc.oop.dto.ShopDTO;
import cn.fw.valhalla.service.bus.cust.CustomerBizService;
import cn.fw.valhalla.service.bus.cust.CustomerChangeBizService;
import cn.fw.valhalla.service.bus.setting.SettingBizService;
import cn.fw.valhalla.service.data.*;
import cn.fw.valhalla.service.event.CancelApproveEvent;
import com.baomidou.mybatisplus.core.toolkit.Wrappers;
import lombok.Getter;
import lombok.extern.slf4j.Slf4j;
import org.apache.commons.lang3.tuple.Pair;
import org.redisson.api.RLock;
import org.springframework.beans.factory.annotation.Autowired;
import org.springframework.beans.factory.annotation.Value;
import org.springframework.context.ApplicationEventPublisher;
import org.springframework.transaction.annotation.Transactional;
import org.springframework.util.CollectionUtils;
import java.sql.Timestamp;
import java.time.LocalDate;
import java.time.LocalDateTime;
import java.util.*;
import java.util.concurrent.TimeUnit;
import java.util.stream.Collectors;
import static cn.fw.common.businessvalidator.Validator.BV;
/**
* @author : kurisu
* @className : AbstractFollowStrategy
* @description : 策略抽象类 FIXME 跟进功能职责可以在拆分得更细
* @date: 2020-08-17 10:42
*/
@Slf4j
public abstract class AbstractFollowStrategy implements FollowStrategy {
@Autowired
protected CustomerService customerService;
@Autowired
protected CustomerBaseInfoService customerBaseInfoService;
@Autowired
protected CustomerBizService customerBizService;
@Autowired
protected InsurerRpcService insurerRpcService;
@Autowired
protected FollowTaskService followTaskService;
@Autowired
protected FollowRecordService followRecordService;
@Autowired
protected UserService userService;
@Autowired
protected FollowRecordLogService followRecordLogService;
@Autowired
protected FollowNoticeRecordService followNoticeRecordService;
@Autowired
protected SettingBizService settingBizService;
@Autowired
protected OopService oopService;
@Autowired
protected ApplicationEventPublisher eventPublisher;
@Autowired
protected TodoRpcService todoRpcService;
@Autowired
protected CustomerLoanInfoService customerLoanInfoService;
@Autowired
protected CustomerCluePoolService customerCluePoolService;
@Autowired
protected CustomerChangeBizService customerChangeBizService;
@Autowired
protected DistributedLocker distributedLocker;
@Value("${spring.cache.custom.global-prefix}:follow")
@Getter
private String keyPrefix;
@Value("${follow.todo.FMCode}")
@Getter
private String FMCode;
@Value("${follow.todo.RMCode}")
@Getter
private String RMCode;
@Value("${follow.todo.IRCode}")
@Getter
private String IRCode;
@Value("${follow.todo.ACCode}")
@Getter
private String ACCode;
/**
* 单位转换
*
* @param unit
* @return
*/
public static int getCalendarType(SettingUnitEnum unit) {
switch (unit) {
case HOUR:
return Calendar.HOUR;
case MONTH:
return Calendar.MONTH;
case MINUTE:
return Calendar.MINUTE;
default:
return Calendar.DATE;
}
}
@Override
public List<FollowRecordVO> getRecordList(Long taskId) {
List<FollowRecord> followRecordList = followRecordService.getRecordList(taskId);
if (CollectionUtils.isEmpty(followRecordList)) {
return new ArrayList<>();
}
List<Long> recordIds = followRecordList.stream().map(FollowRecord::getId).collect(Collectors.toList());
List<FollowRecordLog> attachments = followRecordLogService.getListByRecordIds(recordIds);
if (CollectionUtils.isEmpty(attachments)) {
return new ArrayList<>();
}
List<FollowRecordVO> list = new ArrayList<>();
for (FollowRecordLog attachment : attachments) {
FollowRecordVO vo = new FollowRecordVO();
vo.setAttachments(attachment.getAttachments());
vo.setId(attachment.getId());
vo.setRecordId(attachment.getRecordId());
vo.setTaskId(taskId);
vo.setAttType(attachment.getAttType());
vo.setFeedbackType(attachment.getFeedbackType());
vo.setFollowType(followRecordList.get(0).getType());
vo.setUploadTime(attachment.getUploadTime());
vo.setDescribes(attachment.getDescribes());
int i = queryIndexFromRecords(followRecordList, attachment.getRecordId());
vo.setTimes(i + 1);
list.add(vo);
}
return list;
}
@Override
@Transactional(rollbackFor = Exception.class)
public void completeRecord(Long id, LoginAuthBean currentUser) {
final String lockKey = getLockKey(id);
Pair<Boolean, RLock> pair = distributedLocker.tryLock(lockKey, TimeUnit.SECONDS, 0, 15);
BV.isTrue(Boolean.TRUE.equals(pair.getKey()), () -> "请勿重复提交");
try {
BV.isTrue(Boolean.TRUE.equals(pair.getKey()), () -> "请勿重复提交");
FollowRecord record = followRecordService.getById(id);
if (Objects.isNull(record)) {
return;
}
Long customerId = record.getCustomerId();
Customer customer = customerService.getById(customerId);
FollowTask task = followTaskService.getById(record.getTaskId());
BV.notNull(customer, () -> "档案信息异常");
if (Boolean.FALSE.equals(customer.getYn())) {
customer = customerService.queryByFrameNo(customer.getFrameNo(), customer.getGroupId());
BV.notNull(customer, () -> "用户档案不存在");
}
BV.isTrue(record.getUserId().equals(currentUser.getUserId()), () -> "无法完成非本人待办任务");
BV.isTrue(Boolean.FALSE.equals(record.getOutTime()), () -> "无法完成已逾期的待办任务");
final Date followTime = DateUtil.localDateTime2Date(LocalDateTime.now());
record.setFollowTime(followTime);
List<FollowRecordLog> list = followRecordLogService.list(Wrappers.<FollowRecordLog>lambdaQuery()
.eq(FollowRecordLog::getRecordId, record.getId())
);
BV.isNotEmpty(list, () -> "请上传跟进记录");
boolean match = list.stream().allMatch(log -> Objects.nonNull(log.getFeedbackType()));
BV.isTrue(match, () -> "请检查跟进记录是否已完成客户反馈的录入");
followRecordService.updateById(record);
if (Objects.nonNull(task)) {
task.setCustomerId(customer.getId());
int times = task.getTimes() == null ? 0 : task.getTimes();
task.setTimes(times + 1);
}
followTaskService.updateById(task);
record.setCustomerId(customer.getId());
this.addTaskRecord(record, false);
BackLogItemDTO dto = new BackLogItemDTO(record.getUserId(), getItemCode(record.getType()), String.valueOf(record.getId()), followTime, record.getShopId());
todoRpcService.complete(dto);
} catch (Exception e) {
distributedLocker.unlock(lockKey);
throw e;
}
}
@Override
@Transactional(rollbackFor = Exception.class)
public void completeRecordAndEnd(FollowRecord record) {
boolean equals = Boolean.FALSE.equals(record.getOutTime()) && Objects.isNull(record.getFollowTime());
if (!equals) {
return;
}
final Date followTime = DateUtil.localDateTime2Date(LocalDateTime.now());
record.setFollowTime(followTime);
followRecordService.updateById(record);
this.addTaskRecord(record, false);
BackLogItemDTO dto = new BackLogItemDTO(record.getUserId(), getItemCode(record.getType()), String.valueOf(record.getId()), followTime, record.getShopId());
todoRpcService.complete(dto);
}
/**
* 生成跟进记录
*
* @param task
* @param addDay 二次分配的情况+1天
*/
@Override
@Transactional(rollbackFor = Exception.class)
public void startTask(FollowTask task, boolean addDay) {
if (!task.getDeadline().after(task.getBeginTime()) || !task.getDeadline().after(DateUtil.localDateTime2Date(LocalDateTime.now()))) {
return;
}
final FollowRecord record = new FollowRecord();
record.setTaskId(task.getId());
record.setCustomerId(task.getCustomerId());
record.setType(task.getType());
record.setUserId(task.getFollowUser());
record.setUserName(task.getFollowUserName());
Date planTime = DateUtil.startDate(task.getBeginTime());
if (addDay) {
planTime = DateUtil.startDate(DateUtil.getExpired(DateUtil.startDate(task.getBeginTime()), 1, Calendar.DATE));
}
record.setPlanTime(planTime);
settingBizService.querySettingByType(task.getType(), SettingTypeEnum.EFFECTIVE_TIME, task.getGroupId())
.ifPresent(setting -> {
Date timestamp = calDate(setting, record.getPlanTime(), false);
record.setDeadline(timestamp);
});
record.setOutTime(Boolean.FALSE);
record.setGroupId(task.getGroupId());
record.setShopId(task.getFollowShop());
record.setCreateTime(DateUtil.localDateTime2Date(LocalDateTime.now()));
followRecordService.queryAndSave(record);
}
@Override
@Transactional(rollbackFor = Exception.class)
public void overdueProcessing(FollowRecord record) {
boolean bool = this.addTaskRecord(record, true);
if (bool) {
followRecordService.overdue(record.getId());
}
}
/**
* 查询跟进记录
*
* @param startIndex
* @param pageSize
* @param userId
* @return
*/
protected List<FollowRecord> list(Integer startIndex, Integer pageSize, Long userId, FollowTypeEnum followType) {
String sql = String.format("limit %s,%s", startIndex, pageSize);
return followRecordService.list(Wrappers.<FollowRecord>lambdaQuery()
.eq(FollowRecord::getUserId, userId)
.eq(FollowRecord::getType, followType)
.eq(FollowRecord::getOutTime, Boolean.FALSE)
.le(FollowRecord::getPlanTime, new Date())
.ge(FollowRecord::getDeadline, new Date())
.isNull(FollowRecord::getFollowTime)
.last(sql)
);
}
abstract public FollowDetailVO assemble(Long customerId);
/**
* 查询档案正在生效的保险信息
*
* @param customerId
* @return
*/
protected Optional<InsuranceDTO> queryInsuInfo(Long customerId) {
if (Objects.isNull(customerId)) {
return Optional.empty();
}
InsuranceDTO insuranceDTO = insurerRpcService.queryInsByCustId(customerId);
return Optional.ofNullable(insuranceDTO);
}
/**
* 查询下表
*
* @param list
* @param recordId
* @return
*/
private int queryIndexFromRecords(List<FollowRecord> list, Long recordId) {
for (int i = 0; i < list.size(); i++) {
Long id = list.get(i).getId();
if (Objects.equals(id, recordId)) {
return i;
}
}
return 0;
}
/**
* 取消生成的跟进待办
*
* @param customerId
* @param type
*/
@Transactional(rollbackFor = Exception.class)
protected void cancelFollowTodo(Long customerId, FollowTypeEnum type) {
List<FollowRecord> list = Optional.ofNullable(followRecordService.list(Wrappers.<FollowRecord>lambdaQuery()
.eq(FollowRecord::getCustomerId, customerId)
.eq(FollowRecord::getType, type)
.isNull(FollowRecord::getFollowTime)
.ge(FollowRecord::getDeadline, new Date())
)).orElse(new ArrayList<>());
if (CollectionUtils.isEmpty(list)) {
return;
}
List<Long> idList = new ArrayList<>();
for (FollowRecord record : list) {
if (Boolean.TRUE.equals(record.getAddTodo())) {
BackLogItemDTO dto = new BackLogItemDTO(record.getUserId(), getItemCode(record.getType()), String.valueOf(record.getId()), record.getPlanTime(), record.getShopId());
todoRpcService.cancel(dto);
}
idList.add(record.getId());
}
followRecordService.removeByIds(idList);
}
@Transactional(rollbackFor = Exception.class)
protected void completeClue(CustomerCluePool cluePool, OriginalData originalData) {
if (Objects.isNull(cluePool)) {
return;
}
if (ClueStatusEnum.COMPLETE.equals(cluePool.getClueStatus()) || ClueStatusEnum.FAILURE.equals(cluePool.getClueStatus())) {
return;
}
if (ClueStatusEnum.WAITING.equals(cluePool.getClueStatus())) {
customerCluePoolService.removeById(cluePool.getId());
return;
}
LocalDateTime deadline = DateUtil.date2LocalDateTime(cluePool.getDeadline());
if (deadline.isAfter(DateUtil.date2LocalDateTime(originalData.getGenerateTime()))) {
cluePool.setFinishShopId(originalData.getShopId());
cluePool.setFinishUserId(originalData.getUserId());
UserInfoDTO user = userService.user(originalData.getUserId());
if (Objects.nonNull(user)) {
cluePool.setFinishUserName(user.getUserName());
}
ShopDTO shop = oopService.shop(originalData.getShopId());
if (Objects.nonNull(shop)) {
cluePool.setFinishShopName(shop.getShortName());
}
cluePool.setCloseTime(originalData.getGenerateTime());
cluePool.setClueStatus(ClueStatusEnum.COMPLETE);
customerCluePoolService.updateById(cluePool);
completeTask(cluePool);
}
}
/**
* 完成跟进
*
* @param pool
*/
@Transactional(rollbackFor = Exception.class)
protected void completeTask(CustomerCluePool pool) {
FollowTask followTask = followTaskService.queryOngoingTaskByClueId(pool.getId());
if (Objects.isNull(followTask)) {
return;
}
followTask.setFinishUser(pool.getFinishUserId());
followTask.setFinishUserName(pool.getFinishUserName());
followTask.setFinishShop(pool.getFinishShopId());
followTask.setCloseTime(pool.getCloseTime());
boolean equals = followTask.getFollowUser().equals(pool.getFinishUserId());
followTask.setState(equals ? TaskStateEnum.COMPLETE : TaskStateEnum.DEFEAT);
if (!equals) {
followTask.setReason(TaskDefeatTypeEnum.F);
}
boolean succeed = followTaskService.updateById(followTask);
if (succeed) {
completeTodo(followTask.getId());
followNoticeRecordService.removeByClueId(followTask.getId());
CancelApproveEvent event = new CancelApproveEvent(followTask.getId(), ApproveTypeEnum.FOLLOW_DEFEAT);
eventPublisher.publishEvent(event);
}
}
/**
* 完成生成的跟进待办
*
* @param taskId
*/
@Transactional(rollbackFor = Exception.class)
protected void completeTodo(Long taskId) {
followRecordService.remove(Wrappers.<FollowRecord>lambdaQuery()
.eq(FollowRecord::getTaskId, taskId)
.eq(FollowRecord::getOutTime, Boolean.FALSE)
.eq(FollowRecord::getAddTodo, Boolean.FALSE)
.isNull(FollowRecord::getFollowTime)
.ge(FollowRecord::getDeadline, new Date())
);
List<FollowRecord> list = Optional.ofNullable(followRecordService.list(Wrappers.<FollowRecord>lambdaQuery()
.eq(FollowRecord::getTaskId, taskId)
.eq(FollowRecord::getOutTime, Boolean.FALSE)
.eq(FollowRecord::getAddTodo, Boolean.TRUE)
.isNull(FollowRecord::getFollowTime)
.ge(FollowRecord::getDeadline, new Date())
)).orElse(new ArrayList<>());
if (CollectionUtils.isEmpty(list)) {
return;
}
for (FollowRecord record : list) {
BackLogItemDTO dto = new BackLogItemDTO(record.getUserId(), getItemCode(record.getType()), String.valueOf(record.getId()), record.getPlanTime(), record.getShopId());
todoRpcService.complete(dto);
record.setFollowTime(new Date());
record.setOutTime(Boolean.FALSE);
}
followRecordService.updateBatchById(list);
}
/**
* 更新任务
*
* @param list
* @param setting
*/
@Transactional(rollbackFor = Exception.class)
protected void updateClue(List<CustomerCluePool> list, List<SettingVO> setting) {
for (SettingVO vo : setting) {
final Integer unit = vo.getUnit();
final int value = Optional.ofNullable(vo.getDetailValue()).orElse(0);
SettingUnitEnum unitEnum = SettingUnitEnum.ofValue(unit);
if (SettingTypeEnum.FIRST_TRIGGER_TIME.getValue().equals(vo.getType())) {
if (Objects.nonNull(unitEnum) && value > 0) {
final int calendarType = getCalendarType(unitEnum);
list.forEach(clue -> {
Date originTime = clue.getAddTime();
Timestamp timestamp = DateUtil.getExpired(originTime, value, calendarType);
clue.setStartTime(timestamp);
});
}
}
if (SettingTypeEnum.FAIL_TIME.getValue().equals(vo.getType())) {
if (Objects.nonNull(unitEnum) && value > 0) {
final int calendarType = getCalendarType(unitEnum);
list.forEach(clue -> {
Date originTime = clue.getAddTime();
Timestamp timestamp = DateUtil.getExpired(originTime, value, calendarType);
clue.setDeadline(timestamp);
});
}
}
}
customerCluePoolService.updateBatchById(list);
}
/**
* 更新服务号消息记录
*
* @param list
* @param vo
*/
@Transactional(rollbackFor = Exception.class)
protected void updateNoticeRecord(List<CustomerCluePool> list, SettingVO vo) {
List<Long> idList = list.stream().map(CustomerCluePool::getId).collect(Collectors.toList());
List<FollowNoticeRecord> noticeList = followNoticeRecordService.list(Wrappers.<FollowNoticeRecord>lambdaQuery()
.eq(FollowNoticeRecord::getStatus, SendStatusEnum.NOT_SENT)
.in(FollowNoticeRecord::getClueId, idList)
);
Integer unit = vo.getUnit();
int value = Optional.ofNullable(vo.getDetailValue()).orElse(0);
SettingUnitEnum unitEnum = SettingUnitEnum.ofValue(unit);
if (Objects.isNull(unitEnum) || value <= 0) {
return;
}
final int calendarType = getCalendarType(unitEnum);
for (CustomerCluePool clue : list) {
for (FollowNoticeRecord noticeRecord : noticeList) {
if (clue.getId().equals(noticeRecord.getClueId())) {
Date originTime = clue.getAddTime();
Timestamp timestamp = DateUtil.getExpired(originTime, value, calendarType);
noticeRecord.setSendTime(timestamp);
}
}
}
followNoticeRecordService.updateBatchById(noticeList);
}
@Override
@Transactional(rollbackFor = Exception.class)
public void uploadAtt(FollowAttachmentDTO dto, Long userId) {
FollowRecord record = followRecordService.getById(dto.getRecordId());
if (Objects.isNull(record)) {
return;
}
BV.isTrue(record.getUserId().equals(userId), () -> "无法跟进非本人待办任务");
BV.isTrue(Boolean.FALSE.equals(record.getOutTime()), () -> "无法跟进已逾期的待办任务");
FollowRecordLog recordLog = new FollowRecordLog();
recordLog.setId(dto.getId());
recordLog.setAttachments(dto.getAttachments());
recordLog.setFeedbackType(dto.getFeedbackTypeEnum());
recordLog.setAttType(dto.getAttTypeEnum());
recordLog.setDescribes(dto.getDescribes());
recordLog.setRecordId(dto.getRecordId());
if (Objects.isNull(dto.getId())) {
recordLog.setUploadTime(new Date());
}
followRecordLogService.saveOrUpdate(recordLog);
feedbackTask(record.getTaskId(), dto.getFeedbackTypeEnum());
}
/**
* 生成任务实体
*
* @param originalData
* @return
*/
protected CustomerCluePool createClueInfo(final OriginalData originalData, FollowTypeEnum followType, Customer customer) throws Exception {
final CustomerCluePool pool = new CustomerCluePool();
pool.setOriginalUserId(customer.getAdviserId());
pool.setOriginalShopId(customer.getShopId());
UserInfoDTO user = userService.user(customer.getAdviserId());
if (Objects.nonNull(user)) {
pool.setOriginalUserName(user.getUserName());
}
ShopDTO shop = oopService.shop(originalData.getShopId());
if (Objects.nonNull(shop)) {
pool.setOriginalShopName(shop.getShortName());
}
pool.setClueType(followType);
pool.setAddTime(originalData.getGenerateTime());
pool.setClueStatus(ClueStatusEnum.WAITING);
pool.setRedistribution(Boolean.FALSE);
pool.setGroupId(originalData.getGroupId());
pool.setCreateTime(new Date());
settingBizService.querySettingByType(followType, SettingTypeEnum.FIRST_TRIGGER_TIME, originalData.getGroupId())
.ifPresent(r -> pool.setStartTime(calDate(r, originalData.getGenerateTime(), false)));
settingBizService.querySettingByType(followType, SettingTypeEnum.FAIL_TIME, originalData.getGroupId())
.ifPresent(r -> pool.setDeadline(calDate(r, originalData.getGenerateTime(), false)));
pool.setRefererId(customer.getId());
pool.setFrameNo(customer.getFrameNo());
pool.setPlateNo(customer.getPlateNo());
return pool;
}
@Override
@Transactional(rollbackFor = Exception.class)
public void startClue(CustomerCluePool cluePool) {
if (!ClueStatusEnum.WAITING.equals(cluePool.getClueStatus())) {
return;
}
FollowTask task = createTask(cluePool, false);
task.setFollowUser(cluePool.getOriginalUserId());
task.setFollowUserName(cluePool.getOriginalUserName());
task.setFollowShop(cluePool.getOriginalShopId());
followTaskService.save(task);
startTask(task, false);
cluePool.setClueStatus(ClueStatusEnum.ONGOING);
}
@Override
@Transactional(rollbackFor = Exception.class)
public void closeTask(FollowTask task) throws BusinessException {
final Long clueId = task.getClueId();
final CustomerCluePool cluePool = customerCluePoolService.getById(clueId);
task.setState(TaskStateEnum.DEFEAT);
task.setCloseTime(new Date());
if (Boolean.TRUE.equals(task.getRedistribution())) {
task.setReason(TaskDefeatTypeEnum.C);
followTaskService.updateById(task);
customerBizService.abandon(task, false);
} else if (Objects.nonNull(cluePool)) {
if (LocalDateTime.now().isAfter((DateUtil.date2LocalDateTime(cluePool.getDeadline())))) {
cluePool.setCloseTime(new Date());
cluePool.setClueStatus(ClueStatusEnum.FAILURE);
customerCluePoolService.updateById(cluePool);
followTaskService.updateById(task);
} else {
task.setReason(TaskDefeatTypeEnum.B);
if (Boolean.FALSE.equals(cluePool.getRedistribution())) {
StammkundePool stammkundePool = customerChangeBizService.changeFollowUser(task);
if (Objects.isNull(stammkundePool)) {
task.setReason(null);
task.setState(TaskStateEnum.ONGOING);
task.setCloseTime(null);
task.setDeadline(cluePool.getDeadline());
followTaskService.updateById(task);
return;
}
FollowTask followTask = createTask(cluePool, true);
followTask.setFollowUser(stammkundePool.getAdviserId());
followTask.setFollowUserName(stammkundePool.getAdviserName());
followTask.setFollowShop(stammkundePool.getShopId());
cluePool.setRedistribution(Boolean.TRUE);
followTaskService.updateById(task);
customerCluePoolService.updateById(cluePool);
followTaskService.save(followTask);
startTask(followTask, true);
}
}
}
CancelApproveEvent event = new CancelApproveEvent(task.getId(), ApproveTypeEnum.FOLLOW_DEFEAT);
eventPublisher.publishEvent(event);
}
@Override
@Transactional(rollbackFor = Exception.class)
public void forceStopClue(CustomerCluePool clue) {
onStopClue(clue, TaskDefeatTypeEnum.A);
}
@Override
@Transactional(rollbackFor = Exception.class)
public void onForbiddenStopClue(CustomerCluePool clue) {
onStopClue(clue, TaskDefeatTypeEnum.E);
}
@Transactional(rollbackFor = Exception.class)
protected void renewalTask(Customer customer, CustomerCluePool cluePool) {
if (Objects.isNull(cluePool) || Boolean.TRUE.equals(cluePool.getRedistribution())) {
return;
}
UserInfoDTO user = userService.user(customer.getAdviserId());
if (ClueStatusEnum.WAITING.equals(cluePool.getClueStatus())) {
cluePool.setOriginalUserId(customer.getAdviserId());
cluePool.setOriginalShopId(customer.getShopId());
if (Objects.nonNull(user)) {
cluePool.setOriginalUserName(user.getUserName());
}
ShopDTO shop = oopService.shop(customer.getShopId());
if (Objects.nonNull(user)) {
cluePool.setOriginalShopName(shop.getShortName());
}
customerCluePoolService.updateById(cluePool);
return;
}
FollowTask task = followTaskService.queryOngoingTaskByClueId(cluePool.getId());
if (Objects.isNull(task)) {
return;
}
task.setState(TaskStateEnum.DEFEAT);
task.setCloseTime(new Date());
task.setReason(TaskDefeatTypeEnum.B);
followTaskService.updateById(task);
FollowTask followTask = createTask(cluePool, true);
followTask.setFollowUser(customer.getAdviserId());
followTask.setFollowUserName(Optional.ofNullable(user).map(UserInfoDTO::getUserName).orElse(null));
followTask.setFollowShop(customer.getShopId());
followTaskService.save(followTask);
startTask(followTask, true);
CancelApproveEvent event = new CancelApproveEvent(task.getId(), ApproveTypeEnum.FOLLOW_DEFEAT);
eventPublisher.publishEvent(event);
}
protected FollowTask createTask(final CustomerCluePool cluePool, final boolean redistribution) {
final FollowTask task = new FollowTask();
task.setClueId(cluePool.getId());
task.setCustomerId(cluePool.getRefererId());
task.setType(cluePool.getClueType());
task.setState(TaskStateEnum.ONGOING);
task.setRedistribution(redistribution);
task.setFollowUser(null);
task.setFollowUserName(null);
task.setFollowShop(null);
task.setGroupId(cluePool.getGroupId());
if (redistribution) {
task.setBeginTime(new Date());
task.setDeadline(cluePool.getDeadline());
} else {
task.setBeginTime(cluePool.getStartTime());
settingBizService.querySettingByType(cluePool.getClueType(), SettingTypeEnum.CHANGE_TIME, cluePool.getGroupId())
.ifPresent(r -> task.setDeadline(calDate(r, cluePool.getAddTime(), FollowTypeEnum.IR.equals(cluePool.getClueType()))));
}
return task;
}
/**
* 生成消息推送
*
* @param cluePool
* @param time
*/
@Transactional(rollbackFor = Exception.class)
protected void createFirstNotice(final CustomerCluePool cluePool, final Date time) {
if (!cluePool.getDeadline().after(cluePool.getStartTime()) || !cluePool.getDeadline().after(DateUtil.localDateTime2Date(LocalDateTime.now()))) {
return;
}
final FollowNoticeRecord record = new FollowNoticeRecord();
record.setClueId(cluePool.getId());
record.setFollowType(cluePool.getClueType());
record.setCustomerId(cluePool.getRefererId());
record.setStatus(SendStatusEnum.NOT_SENT);
settingBizService.querySettingByType(cluePool.getClueType(), SettingTypeEnum.FIRST_NOTICE_TIME, cluePool.getGroupId())
.ifPresent(r -> record.setSendTime(calDate(r, time, false)));
record.setCreateTime(new Date());
followNoticeRecordService.save(record);
}
/**
* 计算时间
*
* @param vo
* @param origin
* @return
*/
protected Date calDate(SettingVO vo, Date origin, boolean reverse) {
if (vo.getDetailValue() == null || vo.getDetailValue() < 0) {
log.info("关键设置数据异常，请检查数据 : settingType[{}] settingId[{}]", vo.getType(), vo.getId());
return null;
}
Integer value = vo.getDetailValue();
SettingUnitEnum unit = Objects.requireNonNull(SettingUnitEnum.ofValue(vo.getUnit()));
if (vo.getDetailValue() == 0) {
if (SettingUnitEnum.DAY.equals(unit)) {
return DateUtil.startDate(origin);
}
return origin;
}
if (reverse) {
value = -1 * value;
}
Date expired = DateUtil.getExpired(origin, value, getCalendarType(unit));
if (SettingUnitEnum.DAY.equals(unit)) {
expired = DateUtil.startDate(expired);
}
return expired;
}
protected String getItemCode(FollowTypeEnum type) {
switch (type) {
case AC:
return getACCode();
case FM:
return getFMCode();
case IR:
return getIRCode();
case RM:
return getRMCode();
default:
return getFMCode();
}
}
protected void feedbackTask(Long taskId, FeedbackTypeEnum feedbackTypeEnum) {
FollowTask task = followTaskService.getById(taskId);
if (Objects.isNull(task) || Objects.isNull(feedbackTypeEnum)) {
return;
}
String feedback = task.getFeedback();
Set<String> feedbackSet = StringUtils.isEmpty(feedback) ? new HashSet<>() : new HashSet<>(Arrays.asList(feedback.split(",")));
feedbackSet.add(String.valueOf(feedbackTypeEnum.getValue()));
task.setFeedback(String.join(",", feedbackSet));
task.setLastFeedback(feedbackTypeEnum);
followTaskService.updateById(task);
}
private void onStopClue(CustomerCluePool clue, TaskDefeatTypeEnum defeatTypeEnum) {
clue.setClueStatus(ClueStatusEnum.FAILURE);
clue.setCloseTime(new Date());
FollowTask task = followTaskService.queryOngoingTaskByClueId(clue.getId());
if (Objects.isNull(task)) {
return;
}
task.setState(TaskStateEnum.DEFEAT);
task.setCloseTime(new Date());
task.setReason(defeatTypeEnum);
followTaskService.updateById(task);
List<FollowRecord> recordList = followRecordService.list(Wrappers.<FollowRecord>lambdaQuery()
.eq(FollowRecord::getTaskId, task.getId())
.eq(FollowRecord::getCustomerId, clue.getRefererId())
.eq(FollowRecord::getOutTime, Boolean.FALSE)
.isNull(FollowRecord::getFollowTime)
);
if (!CollectionUtils.isEmpty(recordList)) {
for (FollowRecord record : recordList) {
if (Boolean.TRUE.equals(record.getAddTodo())) {
completeRecordAndEnd(record);
} else {
followRecordService.removeById(record.getId());
}
}
}
}
/**
* 生成新的跟进
*
* @param record
* @return
*/
private boolean addTaskRecord(FollowRecord record, boolean overdue) {
final FollowTask task = followTaskService.getById(record.getTaskId());
if (Objects.isNull(task)) {
return true;
}
if (!TaskStateEnum.ONGOING.equals(task.getState())) {
return true;
}
//任务截止日期
final Date deadline = task.getDeadline();
Optional<SettingVO> fcsetting = settingBizService.querySettingByType(record.getType(), SettingTypeEnum.FOLLOW_CYCLE, record.getGroupId());
if (!fcsetting.isPresent()) {
log.info("关键设置数据异常，请检查数据 : settingType[{}] groupId[{}]", SettingTypeEnum.FOLLOW_CYCLE.getName(), record.getGroupId());
return false;
}
Optional<SettingVO> efsetting = settingBizService.querySettingByType(record.getType(), SettingTypeEnum.EFFECTIVE_TIME, record.getGroupId());
if (!efsetting.isPresent()) {
log.info("关键设置数据异常，请检查数据 : settingType[{}] groupId[{}]", SettingTypeEnum.EFFECTIVE_TIME.getName(), record.getGroupId());
return false;
}
Date originTime = DateUtil.startDate(record.getDeadline());
if (!overdue) {
originTime = DateUtil.startDate(record.getFollowTime());
}
Date newTime = calDate(fcsetting.get(), originTime, false);
if (Objects.isNull(newTime)) {
return false;
}
final LocalDate minStartTime = DateUtil.date2LocalDate(originTime).plusDays(3L);
final LocalDate maxDeadline = DateUtil.date2LocalDate(deadline);
if (!deadline.after(newTime)) {
LocalDate nextTime = maxDeadline.plusDays(-1L);
if (minStartTime.isBefore(nextTime)) {
FollowRecord entity = this.getEntity(task, DateUtil.localDate2Date(nextTime), DateUtil.localDate2Date(maxDeadline));
return followRecordService.queryAndSave(entity);
}
return true;
}
Date newDeadLine = calDate(efsetting.get(), newTime, false);
if (Objects.isNull(newDeadLine)) {
return false;
}
if (maxDeadline.isBefore(DateUtil.date2LocalDate(newDeadLine))) {
newDeadLine = DateUtil.localDate2Date(maxDeadline);
LocalDate nextTime = maxDeadline.plusDays(-1L);
if (!minStartTime.isBefore(nextTime)) {
return false;
}
newTime = DateUtil.localDate2Date(nextTime);
}
final FollowRecord newRecord = this.getEntity(task, newTime, newDeadLine);
return followRecordService.queryAndSave(newRecord);
}
private FollowRecord getEntity(FollowTask task, Date newTime, Date deadline) {
FollowRecord record = new FollowRecord();
record.setUserId(task.getFollowUser());
record.setUserName(task.getFollowUserName());
record.setCustomerId(task.getCustomerId());
record.setShopId(task.getFollowShop());
record.setTaskId(task.getId());
record.setType(task.getType());
record.setPlanTime(newTime);
record.setDeadline(deadline);
record.setOutTime(Boolean.FALSE);
record.setAddTodo(Boolean.FALSE);
record.setGroupId(task.getGroupId());
record.setCreateTime(DateUtil.localDateTime2Date(LocalDateTime.now()));
return record;
}
private String getLockKey(Long recordId) {
return String.format("%s:lock:%s", getKeyPrefix(), recordId);
}
}